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Why isn't an Instagram post showing when I import the URL?
Why isn't an Instagram post showing when I import the URL?
Will Oates avatar
Written by Will Oates
Updated over a year ago


Sometimes when you import a post we'll get a generic "the link to this photo or video may be broken" screenshot back from Instagram:


This is usually where:

  • The post or account is set to private, so it can't be viewed unless you follow the account.

  • The account owner has disabled embed links outside of Instagram, so it's not possible to embed outside that platform.

  • The content is age restricted - alcohol, tobacco, adult content etc. Instagram looks at a logged in users profile to automatically determine if they're old enough. But our screenshots don't use a login, so the content has to be publicly viewable.

If you still want to include the clip you can take a manual screenshot and add it as an additional image to the clip.

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