Can I switch to a different plan?

Subscription, plan, switch, upgrade, downgrade, subscribe, invoice, annual, monthly, renewal

David Whitner avatar
Written by David Whitner
Updated over a week ago

Our plans are designed to be flexible and you can switch at any time!

I'm on a monthly plan - how do I switch?

Head to the main settings drop down and click on 'switch plan'. You'll see your current plan information at the top, and the available plans you can switch to below.

If you upgrade, you'll have access to your new usage and team seats straight away. We'll charge you for the upgrade at your next monthly renewal date.

*If you upgrade plans you'll stay on the higher plan until you choose to switch again at any time in the future.

If you choose to downgrade your plan, you'll keep your current benefits until your next monthly renewal comes round - we'll switch you to the new plan after that date.

I'm on a yearly plan - how do I switch?

Our yearly plans are paid for upfront (and include one months discount). Head to the Switch plan page to see the available options. If you upgrade before your renewal we'll bill you a pro rated upgrade fee to factor in the remaining time left on your plan.

We'll keep you on the upgraded plan for your next automated renewal, but you can choose to switch back to another plan at any time before.

If you downgrade an annual plan, you'll stay on your current benefits until your next renewal comes round. Then we'll switch you to your new chosen plan.

Can I switch to monthly billing from a yearly plan?

Yes. But if you choose to switch to monthly billing, it won't take effect until your current year's subscription reaches the 12 month renewal date.

Can I pay by invoice if I switch to yearly billing?

We offer invoicing for our Silver and above annual plans. If you'd like to find out more get in touch and we'd be happy to help.

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