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Can I pause my account but keep my data?

suspend, cancel, pause, archive

Gary Preston avatar
Written by Gary Preston
Updated over a week ago

We understand that you may want to pause your account from time to time and access your data at a later point.

This is why we have created Archive plans. We'll store all your data and your account will be fully accessible. 

The only thing that you cannot do is add coverage to existing books or create new ones when your account is in the archive mode.

To Archive your account, click on the My Account menu in the top right corner, and go to Account Settings. You'll see the option to 'Pause your account'. Once confirmed, your plan will automatically switch to the Archive plan at your next billing date.

The Archive plan is £10/$15 a month (excluding VAT).

You can upgrade again to a coverage plan at any time by clicking on the Account Settings - switch plan option in the Settings drop down.

If you have any questions or would like some advice on switching plans please contact us via email or through the chat messenger when logged into your account.

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